Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, go to Orders page in your profile or Click here and follow the process or you can contact us at hello@3nsquare.com. Please note that returns will need to be sent to the address name by us.

Return shipping & fees

• Buyer pays return shipping: A flat fee of 59 kr (or the equivalent in your local currency) will be charged for each return shipping label we issue.

• This fee will be deducted from your refund (unless otherwise specified).

• If the item is defective, damaged, or we sent the wrong item, we will cover the return shipping cost (no fee charged).

Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Final sale & hygiene items

N.B. Certain items are marked with FINAL SALE, Those products are non-returnable for hygiene reasons or suppliers terms and conditions. Please check the product tag or contact us for clarification. 

You can always contact us for any return question at hello@3nsquare.com.

Damages and issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 Certain types of items cannot be returned and the Sale is final - Strictly no returns, exchanges or refunds. Due to the nature of our products anything returned to us would have to be discarded. For hygiene reasons we would be unable to re-sell anything returned. Please be aware of this before purchasing. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item. 

Exchanges

 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – 14-day cooling-off period

If the merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, items must be in original condition (unused, with tags, in original packaging) and you must provide proof of purchase.
Return shipping during the cooling-off period is paid by the customer (59 kr flat fee or equivalent), unless the product is defective or incorrect, in which case we cover the cost.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@3nsquare.com.